Telstra required a software-based solution to manage its day-to-day fault reporting process. When a fault occurs, a field staff sends an SMS to a central mobile phone number which is intercepted and recorded by a central computer system. The staff located in the office then accesses the details of the fault from their PC, works on a resolution and sends progress-status to different groups.

It was imperative that the system handled large volume of transactions on a daily basis. Also, due to the mission-critical nature of the system the up-time had to be close to 100%. IT Magnet not only provided a robust and scalable architecture, it also delivered the system within a strict timeframe.

RAMS Home Loans is Australia's second largest non-bank mortgage provider with approximately 30 percent of the market share. The company has a large mobile sales force that meets hundreds of potential customers on a daily basis and provides borrowing consultancy and quotes. The business requires its sales representatives to be able to carry a laptop computer to the meeting places and run a variety of calculator applications such as a loan repayment calculator, a bridging loan calculator, and others. IT Magnet delivered solutions for the following business requirements:

• Web-based access to the system so the applications can be accessed from any location.
• The web-based application pages must refresh instantly, as would a desktop application.
• Users must be able to download an off-line desktop version of the application in the event that the Internet is not available.
• Downloadable executable must be small.
• Administrators of the system must have secure interface for changing variables of the applications or calculators.
• Offline desktop users must be notified as soon as an Internet connection is detected.
• The interface must be user-friendly and all applications must be easy to navigate.
• Calculator interfaces must be of an Excel-like format, as it is widely accepted by the sales community across Australia. IT Magnet provided a solution by combining MS. Net for web-based functions and Macromedia Flash for Excel-like instant response, which not only met the business requirements, but in some areas exceeded the client's expectations. As for data storage, both MS SQL and XML were used to cater for online and offline access facilities.

IT Magnet provided a solution by combining MS. Net for web-based functions and Macromedia Flash for Excel-like instant response, which not only met the business requirements, but in some areas exceeded the client's expectations. As for data storage, both MS SQL and XML were used to cater for online and offline access facilities.

The Sydney Traffic Services department of the RTA creates a large number of engineering drawings for road signage and installation. Being such a large organisation, and the designers being located in various locations, it became necessary to install centralised document management software. IT Magnet developed a fully tailored software package that saved the designers a significant amount of time in searching for drawings, browsing, reviewing and even reusing existing drawings. The software also keeps track of changes made to each drawing and saves each change as a new version of the drawing file. Using sophisticated techniques, the software penetrates the market-leading CAD drawing software, changing its normal behaviour and protecting the user from making unwanted mistakes. For example, after making changes to an existing file, a user may accidentally overwrite the existing file instead of saving the changes as a new file, as intended.

The Committee of Deans of Australian Medical Schools (CDAMS) was conducting a 12-month project to design and initiate a national database that would collect reliable demographic and educational data on medical students at all 15 Australian and several international medical schools. It was intended that the database would provide an efficient and cost-effective mechanism for evaluating undergraduate and graduate entry medical education, as well as the short and long-term outcomes of medical education programs, particularly rural health programs. Using web-based technology IT Magnet provided a complete solution making the system accessible to the students, data collectors at every school, central administrators and B2B partners. The solution was based on Microsoft SQL database, MS .Net platform, web-based technologies and 8 layers of security.

Fountain Cosmetics is the largest Australian online store that stocks hundreds of brands of cosmetics products and serves tens of thousands of customers across the world. The business consists of several entities and serves a variety of business areas such as beauty salon, retail store, online retail, restaurant, multi layer marketing system like AMWAY and more. The responsibility was given to IT Magnet to deliver a solution to manage such a complex environment that included salon appointments, sales transactions, integration of Ecommerce and off-line sales, suppliers and customers, complex MLM genealogy, sales commission, cross profit and loss and integration with other software such as POS and accounting. IT Magnet developed a predominantly Microsoft .Net and SQL based system that simplified their operation, minimised errors, improved customer service and cut operational costs.

Aussiepay, one of Australia's leading payroll service providers, provides online payroll services as well as tailored consulting services to a large number of prominent businesses across Australia. The company processes over 10 million pay cheques every year. Its main operation is to collect process and deliver information electronically; hence accuracy is of essence. Aussiepay required a robust database, collection of applications and a time-saving reporting system. IT Magnet proved its expertise in developing software where business requirements are highly complex and the size of application is vast.

Marrickville Council required an elegant and corporate-looking Website. The council also required a function to enable its staff members to update their text, images, audio, Flash and other multimedia content on the website instantly. Implementing IT Magnet's user-friendly management console, the council is now able to effectively manage website content, view visitor statistics, host multiple website content managers, manage website enquiries and more. Primarily focused on indigenous cultural information, this website is fast becoming popular due to the expert search engine optimisation.

Having provided Ecommerce solutions to a large number of clients for seven years, IT Magnet has achieved tremendous expertise in the Ecommerce domain and has launched a product called IES - IT Magnet Enterprise Solution. St George bank has recently taken IT Magnet on board as its strategic partner in providing Ecommerce and online payment services to its customers. Apart from delivering IES to St George bank's customers, IT Magnet is also involved in providing relevant consulting services.

Platinum TV is an innovative user-managed multimedia TV system that allows users to schedule and control content on public arena TV screens. The underlying technology used for this system is a world first, and earned a significant amount of praise at the Sydney Bar Show. On popular demand from hotels and clubs, the software was developed for managers to move beyond Fox and Optus channels on their TV screens. Instead, during low-rated TV programs, they are able to schedule and display their own digital content like fashion parades, and sport, for example. Platinum TV enables in-house designed advertising to be shown, as well as promotional information and breaking news in scrolling-text bar. The entire system can be managed and scheduled remotely over the internet from any computer. Many high profile venues in Australia are already using the system and many more are showing interest.

With over 40 years of combined experience in the commercial, retail and industrial construction sectors, Inten has become a market leader. Having the power of a large employee base the company is able to manage several projects at any one time. However, due to highly competitive nature of the industry the company was looking to streamline a lot of its paper work, eliminate its unmanageable electronic files and put together a complete software system which would allow them to run more projects with the same number of staff as well as minimise errors. The responsibility to develop this innovative and designed from scratch system was given to IT Magnet. The delivered system not only offers project management efficiency it includes an innovative OH&S management system which has been missing from the construction industry over the years.

WUP is one of the leading providers of electrical services to major companies like Integral Energy and Energy Australia. The company runs large projects which require a significant amount of electrical goods and human resources. This required a software system that would take care of the entire process of a project. Estimating the project costs, providing quotations, managing progress and activities throughout the project, maintaining inventory, and providing financial details were all necessary features. The solution provided by IT Magnet encompasses MS. Net, MS SQL, and integration with Attache financial software. This software also featured an innovative function called 'Auto build', a process unique to this industry that takes away the complexity of the manual calculation of required resources for a project.

Risk Management Architecture has been developed to manage project risk effectively. This enables architects & designers to improve end results through identifying and analysing a wide range of issues, as well as providing a systematic means of making informed decisions. The system takes an individual project through the design and approval process by using a series of formalised procedures and checklists. The key benefits include minimised errors and omissions in documentation, reduced possibility of litigation, increased accountability for staff, and an improved work flow leading to shorter timeframes. The system integrates with users' Outlook and Word documents at an advanced level in keeping a project communication log. The software was also designed to runs in Windows, Macintosh and web-based environments. Dozens of companies in the industry have already purchased the software and with many more showing interest.

Motive Finance and Leasing was handling a large number of customers on a monthly basis relying on a paper-based system. It soon realised that the process was error-prone and labour intensive. They also realised that finance and leasing application forms needed to be available to customers over the Internet allowing after-hour access as well as the ability for customers to check progress of their applications. Taking advantage of Microsoft .Net technologies, IT Magnet delivered a solution that met those requirements within a tight budget.

KDR Roofing is a rapidly growing roofing service provider, proudly serving Sydney's western suburbs, Newcastle and other areas of NSW. Due to the rapid growth of the company, IT Magnet was hired to build a system that would keep track of all KDR's head contractors, sub-contractors, jobs, quality control, payroll, invoicing, quotation and other day-to-day issues. The delivered solution was an online system (hosted on the Internet) so the staff of KDR could access the system anytime from any computer located at any of its offices as well as from home.

Connections Event Management provides a full range of event management services to the Australian corporate sectors. IT Magnet has developed a complete solution that contains a Customer Relationship Manger (CRM), an event management application and a task manager for the internal operations. This fully web-based software is taking care of all the core parts of the business, leaving almost no paper-based operations. Containing a Business 2 Business portal the software allows Connections' business affiliate to view information over the Internet that is only important to the affiliate.

SMEC is one of the world’s leading engineering and development consultancies, with offices in 26 countries. The company was born 40 years ago from Australia’s single biggest engineering project, the Snowy Mountains Hydro-Electric scheme. SMEC now employs 2,000 staff and runs about 150 projects throughout Australia, Asia, Africa, the Middle East and the Pacific. For each project, the company is required to efficiently develop proposals with a professional style that conform to the company standard. With such vast operations, the company needed a system that would electronically maintain quality and standard, and eradicate the chance of human error. IT Magnet was proud to deliver such system within SMEC’s budget and timeframe.

Ascott Sales Integration provides sales force solutions, from supported sales team provision to the management, planning and successful implementation of a complete national sales force. With international clients like Pfizer and a large number of sales personnel and consultants, Ascott Sales must streamline its operation and keep track of large numbers of monthly financial transactions with centralised software. IT Magnet provided a state-of-the-art web-based system that is accessible online by all its sales consultants. Likewise, the management was provided with a back-office system to manage its operation, including the expenses and reimbursements. The system also allows Ascott Sales to generate reports for its clients for reconciliation purposes.