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Business Efficiency on Autopilot.

Two decades of industry expertise to shape what fits your business.

Rapid AI Delivery.

Built on experience from high profile AI projects already delivered.

Explore What AI Can Achieve for You

Deliver instant customer answers via chat or voice across channels, capture leads and bookings automatically, and cut support queues with seamless handover to your team. Intelligent chatbots using sentiment analysis and personalised recommendations lift conversion while automating engagement and marketing content for retail, hospitality, e-commerce and more.

Tired of hunting for information across your SharePoint, CRM, and policy folders? Our team can deliver an agentic assistant that finds answers, extracts clauses, summarises documents, and runs your workflows with approvals, audit trails, and tool calling for safer automation.

Transform your operation and reduce stockouts, overstocks, and wasted spend in your supply chain with AI powered predictive demand forecasting. Add route optimisation to tighten delivery windows, and lean on our years of experience to improve your suppliers, warehousing, and replenishment planning.

Catch defects earlier in your production line, verify product quality, track counts and throughput, and confirm labels, safety, and compliance in real time. Our team can add edge AI and automated alerts so your operation reduces rework, improves yield, strengthens traceability, and boosts safety.

Turn AI into measurable outcomes for your business with a clear roadmap that prioritises ROI, fixes data readiness, and sets governance for privacy, security, and model risk. Our experience helps you add human in the loop controls stakeholders trust.

Protect your revenue and uptime by detecting anomalies, faults, and fraud with risk scoring and real time alerts. Connect your telemetry, transactions, and logs, informed by our recent implementations, and schedule predictive equipment maintenance before downtime hits.

Accelerate back-office operations by automating invoices, data entry, reconciliations, and exception handling. Improve finance and HR accuracy and speed, streamline recruitment screening, scheduling, and onboarding, and free your team to focus on higher value strategic work.

From our enterprise AI implementations with real clients, we turn complex information into actionable intelligence for any industry. Unite ERP, CRM, accounting, IoT, GPS and spreadsheet data into one trusted view, cleanse and extract what matters, then ask questions in plain language with interactive insights instead of relying on traditional reports.

Why Partner With IT Magnet

Successfully delivered hundreds of projects in two decades.

Served entrepreneurs, small and large businesses, and governments.

Australian based local resources, and diverse portfolio.

Agile approach, incremental development and continuous feedback.

Approved supplier for Digital Transformation and state government

Trusted by Australian Defence Force.

Customers remain loyal for many years.

Recoup part of your investment with us through the R&D tax incentive

Our Clients

Our Clients

Our Recent AI Implementations

Skills intelligence engine built for the Australian Public Service Commission

IT Magnet designed and delivered an AI driven skill inference and matching engine for the APS Career Pathfinder initiative. It goes beyond keyword matching by interpreting CVs, free text career stories and conversational inputs to build a clearer skills profile. The platform maps those skills to a large capability library and supports multiple frameworks, including SFIA and APS aligned models. It uses a multi agent system to refine results and generate explainable insights. The solution also includes organisation level isolation and strong governance controls, enabling auditable, responsible outcomes at scale.

AI that turns utilisation and telemetry into cost saving actions

AI that turns utilisation and telemetry into cost saving actions Ontelligent is Onsite Rental Group’s flagship AI assistant, supporting staff and customers across email, Microsoft Teams and the web. Built as an agentic system, it uses role based security to keep internal operations separate from customer data. It combines trusted answers from policies, contracts and technical documents with safe, natural language access to live operational data in SQL Server and Cosmos DB. Ontelligent turns invoices, utilisation and equipment telemetry into clear, explainable insights that improve rental decisions, lift utilisation, uncover savings and increase transparency for customers.

Trusted AI customer service concierge for Defence voyage applicants

An AI powered customer service agent was delivered for Department of Defence, Young Endeavour to support voyage applicants in real time. Beyond a chatbot, the solution includes logic driven guidance that helps users learn the rules and apply them correctly, improving consistency and reducing back and forth. In the background, the AI agent securely interrogates multiple sources including the ERP database, relevant websites and authoritative documents, then responds in plain language with clear next steps. Governance controls and auditability help ensure safe, reliable assistance at scale.

Financial governance AI platform with automated anomaly detection

For Beach Energy, an AI driven financial data governance platform was designed and delivered to automate expense cleansing, classification and control in a highly regulated environment. Deployed on premises for data sovereignty and resilience, it combines a custom domain model with a targeted AI decision support layer to interpret messy invoice and expense descriptions and recommend accurate GL coding. Finance teams stay in control through a human in the loop review workflow, with feedback driving continuous improvement. Built in anomaly and supplier risk detection helps flag unusual spend and potential fraud, strengthening audit readiness.

What Our Clients Say

IT Magnet has delivered innovative, pioneering solutions by leveraging a variety of cutting edge technologies, including AI. The team is friendly, challenge seeking, and one of our most trusted technology partners.

Anthony Bolack, National IT Manager, Onsite Rental Group

Anthony Bolack, National IT Manager, Onsite Rental Group

The product developed by IT Magnet has propelled us to a leadership position in online assessment and AI powered recommendations for employees’ ergonomic risks, and is now widely adopted by numerous large corporations and government organisations.

John Rutherford, General Manager, Ergoworks Consulting

John Rutherford, General Manager, Ergoworks Consulting

IT Magnet worked closely with our team to develop and deliver a one-stop-shop solution, accessible via App or web-platform, that is completely configurable for our challenging needs

Adrian Black, Managing Director, Black Line Group

Adrian Black, Managing Director, Black Line Group

FAQ

We start with a short discovery session to clarify the problem, your ideas and what success looks like. We can also show examples from similar past implementations, then provide a practical roadmap with a recommended first use case, cost range, and timeframe.

Cost depends on scope, data sources, integrations, and the level of security and governance required. We usually work to staged payments across discovery, build, and go live, and we can start with a proof of concept at a modest cost before you commit to the full build.

Simple pilots and proof of concepts are often delivered in around three to four weeks. Production solutions with integrations and governance typically take longer, and we confirm a milestone based timeline after discovery.

Yes. AI has evolved well beyond chatbots and content creation, and can now run workflows that detect intent, extract key details, and trigger actions across your systems. These automations can draft, approve, and execute tasks such as creating tickets, updating CRM records, generating documents, sending notifications, and routing work to the right people, with audit trails and safety controls.

You do not need perfect data to start, but you do need enough quality to support the first use case. We can assess what you have, help clean and structure it, and then improve data quality iteratively as the solution scales.

Yes, we regularly integrate AI with Microsoft platforms, CRMs, databases, and custom APIs. We confirm what is possible in your environment and design the solution so it respects permissions and fits existing workflows.

We design for security from day one using role based access, least privilege, encryption, audit logging, and secure deployment patterns. We can also align with your compliance requirements, including data residency, and validate controls before go live.

We ground outputs in trusted sources using retrieval and validation, and we add traceability such as citations where appropriate. We also test with real scenarios, apply guardrails and human review for high impact actions, and monitor performance after launch to keep improving accuracy.

We offer support plans that cover monitoring, fixes, enhancements, and ongoing tuning as your needs evolve. You also receive handover documentation and training so your team can operate the solution confidently.

Most organisations need clarity on data handling, privacy, security, acceptable use, and who can approve changes to models, prompts, and content sources. We can provide templates and help you set up a lightweight governance approach that matches your risk profile.

We are technology agnostic and select the stack based on your security requirements, existing systems, data types, and scaling needs. You will get a clear rationale and options so you can choose the best balance of cost, speed, and long term maintainability.

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